What Customers should expect.
QikRewards keeps ongoing Rewards separate from time-sensitive Special Offers.
Rewards are Business-specific
Each Business sets its own qualifying action, purchase requirement and Reward. QikRewards does not create one universal cash balance or monetary points system across all Businesses.
Ongoing Reward progress
Regular Reward progress is designed to continue while that Reward remains active. If a Business stops or replaces an ongoing Reward, QikRewards’s operating policy is to protect already-earned progress or unlocked Rewards through an appropriate transition rather than silently erasing valid Customer progress.
Special Offers are time-sensitive
Every Special Offer has a start and end time. An expired offer is no longer available even if an older screen, message or shared link still shows it.
Qualifying activity
Only activity that meets the Business’s displayed Reward or Special Offer requirements counts. QikRewards may reverse duplicate, mistaken or invalid activity when supported by the transaction record.
Redemption
Unlocked Rewards may require a QikRewards redemption step at the Business. A redemption code or dynamic QR should not be shared with another person.
Problems with a Reward
Ask the Business through QikRewards Questions or contact QikRewards Support if a valid Reward or recorded progress appears incorrect.